Case Study: Dayforce Implementation Success Story

Palace Entertainment Case Study

A Success Story:  How Covalence Infused the Right Talent at the Right Time to Help Palace Entertainment Transform to the Cloud on Ceridian Dayforce HCM


Sam Sutton inherited a large HCM implementation project mid-stream when she was hired as Executive Director of Human Resources at Palace Entertainment.  “It was an ambitious undertaking to consolidate our systems onto the Ceridian Dayforce HCM platform for our 40+ business units and 13,000 associates”, explains Sam.  “We had already missed 2 go-live dates and my team was balancing their normal duties with repeated setup, testing and training efforts associated with the roll out.  The tactical efforts of moving to an integrated cloud system far exceeded our estimates and our technical expertise.”

HR data from over 39,000 employees consisting of 880,000 distinct data points needed to be migrated to Dayforce.  Add to that years of payroll, benefits, recruiting and check history data, and this became a truly Herculean effort. Palace needed additional help, and right away.

Covalence Joins the Team

Covalence Inc. was founded on the principle that modern, integrated HCM systems require an equally modern and integrated service support model.

“I refer to Covalence as my HCM Ninjas,” says Sutton.  “It was clear from the outset that they understood our immediate needs even better than we did, while anticipating our ongoing and future support needs as well.  I knew I was partnering with Covalence for their deep technical expertise with the Dayforce product; the unexpected value added was their ability to become an extension of my project team. Without this partnership, we would not have made our go-live date, nor would we be as knowledgeable about how to use the system as we are now.”

“My best words of advice to anyone who is migrating to Ceridian Dayforce HCM? ‘Don’t go it alone!’ The Covalence team will ensure a much smoother transition to the platform than could be achieved on your own.“

It’s a Win – Win – Win

Palace successfully hit their go-live date and retained focus on their core business with the help of Covalence. Covalence acted as an advocate for Palace, representing their needs and desires, and Ceridian was able to interact unimpeded with technically savvy domain experts who helped keep the project on track by ensuring all deliverables were met, strict quality standards maintained and educational opportunities reinforced and expanded upon.

Partnering with Covalence for Ceridian Dayforce Implementations will make your move to the cloud a successful one.