Simplifying the Complex for Pharmascience

A novel approach to workforce management configuration empowers Pharmascience to extend the life and functionality of their existing HCM investment

A long-standing UKG Pro client, Pharmascience was largely happy with their Human Capital Management (HCM) investment. Still, recent organizational growth and a need to track time and project data at a more granular level had triggered a search for alternative solutions to deliver the functionality they sought. Covalence Consulting was brought in to provide greater insight into their current, highly configured UKG Pro Time implementation.

“Time, activity, and job tracking demands are typically more complex for manufacturers,” stated Reid McLaughlin, Covalence Consulting’s implementation consultant assigned to Pharmascience. “Given the nature of what they’re producing, pharmaceutical manufacturers are often required to capture this information with greater granularity and specificity.”

Pharmascience needed to allow workers to select a very specific array of job types and tasks directly at the point of work. Doing so effectively required UKG Pro to make real-time calls to a central data repository, pull job and task data that was contextually appropriate for the line or project they were working on, and populate a dropdown list for the employee to use when logging time. Once the worker completed this task and submitted the timesheet, the system needed to validate the data and route that information back to the data lake.

As Covalence walked the client through the capabilities of UKG Pro Time – both in its current implementation and through what was possible with some additional configuration – it became apparent that Pharmascience could secure the functionality they needed without incurring the stress, expense, and steep learning curve typically associated with rolling out an entirely a new platform.

“Although the required functionality wasn’t an ‘out of the box’ use case for the platform, a little creativity, combined with some ‘been there, done that’ expertise, gave us a high degree of confidence that we could make it happen,” said McLaughlin.

The Benefits

A long-standing UKG Pro client, Pharmascience was largely happy with

• Saved money
  By remaining with UKG, Pharmascience eliminated the budgetary strain of purchasing, implementing, testing, and tuning an entirely new platform.
• Saved resources
  From contracting to installation to training, selecting a new solution would have required a much more extensive investment of the team’s time and energies, diverting them away from Pharmascience’s core mission of improving the health and well-being of their clients.
• Eliminated disruption
  Introducing new systems requires retraining employees, validating connections with other solutions in their tech stack, and contending with an often-steep learning curve. Covalence allowed Pharmascience to stay with a familiar and comfortable solution for the team while making it even better suited to their unique needs.

“Every dollar we save on infrastructure and every minute we gain in efficiency is put to much better use serving our clients,” said Zeidan. “After working with Covalence, they clearly share the same philosophy. Their experience, expertise, dedication to transparency, clarity, and candor generated significant savings for Pharmascience across the board. We truly enjoyed working with them and look forward to doing so again on future HR technology projects.”